Baltimore City Department of Public Works (DPW) Director Rudolph S. Chow, P.E., is advising Baltimore City water customers to be aware of scams.  This afternoon, an individual presenting himself as a DPW employee, approached a resident in the Hamilton area and asked for payment of his water bill.  This is a scam, and the Department does not make collections in this manner.

Citizens should be cautious and never allow such individuals to defraud them of money.

In the past, impostors have misled citizens into letting them inside their homes by posing as DPW employees and saying they are checking on low water pressure, leaks, or other water-related problems. Once inside a home, they may distract the resident, steal items, and then flee. Citizens should be aware that impostors may wear what appears to be official looking clothing.

Citizens should remember the following:

• No DPW employee will come to your home unless you have requested assistance and an appointment has been made.
• DPW employees are not authorized to enter your home without your permission.
• Always ask to see a Baltimore City employee identification card, which includes a photograph.
• Don’t second guess yourself; promptly report any and all suspicious activity to the Police Department by dialing 911 immediately. 

For help with non-emergency questions about water or sewer related work, Baltimore City residents may call 311.  From outside the City, please call 410-396-5352.