We’re thrilled to introduce the newly enhanced water bill for Baltimore City residents – designed with your convenience and transparency in mind. This upgrade is our commitment to providing you with a seamless, user-friendly experience while ensuring accurate and understandable billing information.

• Water Bill Upgrade
• What's Next for Customers
• What Customers Need to Know 

What's New for DPW Customers

1. Simplified Billing Statements:  Say goodbye to confusion! Our revamped bill is now clearer and more concise, presenting your water usage and charges in a straightforward manner. Understanding your bill has never been easier.	2. Personalized Usage Insights:  Empowering you to make informed decisions, our new bill provides personalized insights into your water consumption habits. Discover ways to conserve water and save on your bills.
3. Enhanced Online Access:  Manage your water bill effortlessly from the comfort of your home. Our user-friendly online portal allows you to view your bill and make payments securely – anytime, anywhere.	4. Eco-Friendly Initiatives:  We're committed to sustainability. By opting for paperless billing and embracing digital solutions, together, we can reduce our environmental footprint and contribute to a greener future.

Water Bill Upgrade

Customer bills have also been upgraded with a new layout that includes easy-to-read graphs and utility consumption details. The new bill includes all the information customers are accustomed to receiving but with an improved design which is highlighted below.

User-friendly Interface: The new billing portal features a new design that allows user to easily update information, set preferences, make payments, and manage/monitor their water usage. Utility bills also have a new look.

New dashboard: The portal dashboard allows customers to easily access due balances and update contact information.

QR code: A QR code has been added to the bill which can be scanned and will take you to the new online Customer Self-Service portal.

Ability to manage communication preferences: Customers can change their communication preferences on the settings page in the Customer Self-Service portal.

Delegation: Customers can designate access to other people who can then access the account and conduct business on their behalf.

Enhanced account viewing: Customers can set up their online portal to view all associated accounts of the owner including both owned and delegated accounts.

What's Next for Customers

Coming Soon.

• The new online portal will go live and become available for customer use in the first quarter of 2026.
• The newly designed water bills will begin to arrive in mailboxes starting in December 2025. All customers should see the new water bill by April 2026.

What Customers Need to Know:

User ID: Follow the prompts to set up your User ID and Password

Password: Follow the prompts to set up your User ID and Password

Activation Token: Customers must sign up using their Activation Token. Customers can find their eight-character Activation Token on the first page of their bill or, for new customers, on the second page of their New Customer Welcome Letter.

To access your online portal, please click here.

Understanding Your Water Bill

	Account Information: Information about the account, including your account number.
	Message Center: Important messages regarding your account or service will be displayed. The Activation Code is used to set up your online account the first time you login.
	Amount Due: The current amount due, the due date of the payment and the date the bill was created.
	Additional Information: Information and alerts pertaining to your account.
	Account Summary: A summary of account activity that occurred since the last bill including payments received, services charges, and other activities that calculate the current amount due.

	Ways to Pay: Methods of payment are listed here for your convenience.
	Amount Enclosed: If mailing in a payment, the amount of payment should be filled in.

	Water Usage: Summary of the meter reads, including the reads at the beginning and end of your billing cycle. The difference between these two reads is how much water was used during that period.
	Historical Usage Graph:Shows the account's water usage trends for the past quarter and over the previous 12 months. This tracking will begin with your first quarterly bill. CCF: 1 – CCF is 100 cubic feet of water; about 748 gallons.
	Attention: Methods of payment are listed here for your convenience.
	Details of Current Charges: List of charges for the quarter