Appearing before the Board of Estimates today, the Head of the City’s
Bureau of Water and Wastewater, Mr. Rudolph Chow, outlined extensive
progress made in improving Baltimore’s meter reading, billing and
customer service operations. The presentation was in response to six
issues brought up in a City Auditor’s report in February of this year.

Among the items mentioned in the audit were concerns about estimated
bills, billing errors for some customers, new accounts not being billed
and standardized procedures not being in place for some operations.

Mr. Chow stated that since the February report that the badly
understaffed metering and billing operations have been brought up to
industry standards to address the needs of 410,000 accounts...